The Story

It didn’t occur to me until after spending 30 initially uncomfortable minutes in the pedicure chair next to my significant other that we at CBC ask our clients–CMOs, CEOs, managers–to continually get outside their comfort zone with the wildly innovative bank marketing ideas we present, but we don’t, however, take the time to advocate they […]

Hotels get it…and slowly, banks and credit unions seem to also.
At last week’s MAC Conference, we were lucky to be in a pretty nice, swanky hotel - one that understands the impact of multi-sensory marketing.
When you walk into the lobby of the Newport Beach Marriott, you instantly notice a distinct aroma - a calming, mellow […]

Yesterday, I attended the AMA’s Forward 08 non-traditional marketing event. There was a notable concentration on word of mouth marketing - what works, what doesn’t, and why it’s important. The importance is pretty obvious (people trust their peers more than they trust advertising). But some people might still be asking: what creates […]

I’m here at MAC with Jeff, promoting experiential brand building and multi-sensory marketing to some pretty cool credit union folks. This is my first trip to MAC, so I’m not sure if it’s the audience or us, but they really seem engaged by what we’re talking about.
Hearing about multi-sensory marketing, they ask, what does […]

If you’ve talked with me for more than about 10 minutes, you’ve discovered I like analogies and metaphors. A speaker here at MAC 2008 today used a metaphor as she talked to credit union marketing people about member satisfaction surveys. She was talking about how little those membership surveys actually mean. To […]

It only took about 10 minutes to get our wrists slapped at MAC this morning. After all, we did kinda hijack the event, taking a lot of the attention…even if just for a few minutes. Oh wait, that was the point. Mission accomplished.
So what was it that garnered so much attention? I […]

The booth is set up. Anticipation is high. And CBC is about to drop some experiential guerrilla marketing on these credit union marketers here at the 2008 Marketing Association of Credit Unions (MAC) conference.
That’s right–it’s go time.
Throughout the day I’ll be live-blogging to give you a taste of what’s up here […]

Oh how I wish my bank would stage something like this. The long and boring waits to speak with a loan officer would be so much more tolerable.

Lastminute.com - a site offering cheap city breaks and last minute trips - knows how to make the most of having a large captive audience of disgruntled […]

Max Havelaar, the label that was the world’s first Fairtrade Certification Mark, recently released a viral marketing video to help promote fairtrade. I personally find this cool for two reasons. A) I got to hear one of Max Havelaar’s team members lecture about corporate social responsibility during a student conference in Copenhagen (back […]

Recently I’ve gained a new level of respect for the challenges our clients face. Not because of the economy, not because of competition, or anything like that. More because they’ve got me constantly harping at them, telling them to prove their stories…preaching that they need to have a spine, stand up for what […]